Managed Services
Run It With Us, Not Alone
Continuous operations for the platforms that cannot afford gaps. Defined service levels, named responsibilities, and reporting your executives can act on.
- Documented service levels and escalation paths
- Named service manager as single point of contact
- Monthly performance and risk reporting
- Continuous improvement backlog
- Knowledge retained in your organisation
Service lines
Five managed service lines
Each line can be taken independently or combined under a single service agreement with unified reporting.
Managed Security
Monitoring, detection, and response operated as a service with agreed service levels.
- Security monitoring and log management
- Managed detection and response
- Vulnerability management cycles
- Incident response retainer
Managed Cloud and Infrastructure
Day-to-day operation of cloud, data centre, and network environments.
- Platform monitoring and patching
- Backup and recovery assurance
- Capacity and cost management
- Change and release support
Managed Data and AI Platforms
Operation of data pipelines, analytics platforms, and deployed AI services.
- Pipeline monitoring and reliability
- Model performance monitoring
- Platform upgrades and tuning
- Reporting and usage governance
Managed Applications and IoT
Support for enterprise applications, integrations, and connected device estates.
- Application and integration support
- Device lifecycle management
- Field and remote diagnostics
- Service desk and escalation
Transition
How service transition works
We do not take over operations without understanding them first. Transition is a defined project with exit criteria before we assume service responsibility.
- Discovery of current environment, tooling, and known issues
- Agreement on scope, service levels, and reporting format
- Runbook capture and gap remediation plan
- Parallel-run period with your incumbent team
- Formal service commencement and review cadence
Discuss a managed service
Tell us what you currently operate, where the gaps are, and what service levels your business needs.